Privacy Policy

A legal disclaimer

1. Information We Collect

We may collect the following types of personal information when you use our website, contact us, or engage our services:

Name, address, and contact details (phone, email).
Date of birth and emergency contact details (if relevant to services).
Health-related information where necessary to provide care services.
Payment and billing information.
Website usage data (via cookies and analytics).

2. How We Collect Information

We may collect personal information in the following ways:

Directly from you when you contact us, fill out a form, or use our services.
Through our website and digital platforms (including cookies and analytics tools).
From third parties with your consent (e.g., family members, healthcare professionals, or support coordinators).

3. How We Use Your Information

Your personal information may be used for purposes including:

Providing and managing in-home and community care services.
Communicating with you about bookings, enquiries, or service updates.
Meeting regulatory, legal, and compliance requirements.
Processing payments and invoices.
Improving our services and website user experience.

4. Disclosure of Personal Information

We will never sell your personal information. We may disclose your information to:

Our staff and contractors who require access to deliver services.
Healthcare providers, emergency services, or family members (where relevant and with consent).
Government agencies and regulators (if legally required).
IT service providers or cloud hosting providers who securely process data on our behalf.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Data is stored securely in password-protected systems.
Access is restricted to authorised personnel.
We use SSL encryption and secure servers for online interactions.

6. Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us. We will respond within a reasonable timeframe in accordance with the Privacy Act.

7. Cookies & Website Analytics

Our website may use cookies and Google Analytics to improve functionality and user experience. You can disable cookies in your browser settings, though some site features may not function properly.

8. Overseas Disclosure

We generally do not disclose personal information overseas. If we do, we will take reasonable steps to ensure it is protected in line with Australian Privacy Principles.